運送政策
Digital Delivery Policy
Viziseek products are digital software licenses. No physical product is shipped, and no shipping charge, customs duty, or physical delivery address is required for the software itself.
Delivery method
After Shopify and the payment provider confirm payment, the order is delivered electronically using the email address entered at checkout. Delivery may include a Windows download link, installation instructions, the purchased license type, and a single-use redemption code. The redemption code must be kept confidential.
Delivery timing
Because redemption codes may be generated and reviewed manually, the normal delivery target is within 24 hours after cleared payment. Orders placed during weekends, holidays, payment reviews, fraud checks, or service interruptions may take longer. A payment authorization, pending payment, or chargeback does not count as cleared payment.
Customer responsibilities
Customers must provide a valid email address, check spam or junk folders, and ensure that messages from the store are not blocked. If the purchase email is incorrect, contact support with the Shopify order number and non-sensitive proof of purchase. Do not send passwords, API keys, full payment-card details, or an already redeemed code.
Download and activation
The customer is responsible for downloading the installer, keeping a backup of the installation information, meeting the stated Windows and storage requirements, and maintaining internet access for login, activation, license verification, entitlement checks, and applicable updates. CAD-related helper components may require a separate download or configuration as stated in the product description.
License variants
The delivered entitlement corresponds to the variant shown in the paid order: VIP Annual, VIP Lifetime, PPT Annual, or PPT Lifetime. PPT editions include the applicable PPT extraction functions. The free 7-day VIP trial is obtained through Viziseek registration and is not delivered as a Shopify order or redemption code.
Optional Qwen feature
Qwen recognition is optional and is not part of digital delivery. Customers must obtain and configure their own Qwen account and API key and pay all third-party token or usage charges.
Missing or incorrect delivery
If you have not received delivery within 24 hours after payment is marked paid, contact us through the store’s published contact method and include your Shopify order number and purchase email. We will verify the order and resend or correct the delivery where appropriate.
Refunds
Problems with delivery are handled under the Digital Products Refund Policy and any mandatory rights under applicable law.